Refund, Cancellation & Return Policy

All purchases made through the ParibhaAsha website are subject to the specific terms mentioned on the relevant product, event, subscription, or service page.

Refund eligibility may vary depending on the nature of the offering.

Customers are advised to read the description, date, format, delivery details, inclusions, exclusions, and refund conditions carefully before making a purchase. Prices displayed at checkout are inclusive of applicable GST unless stated otherwise on the product page.

Digital products, including e-publications, PDFs, downloadable resources, digital publication access, online articles, audio content, learning resources, or other downloadable files, are generally non-refundable once access has been granted, the file has been delivered, or the digital link has been shared.

Refunds may be considered where payment was deducted but access was not provided, where a duplicate payment was made, where the wrong digital product was delivered due to an error on our part, or where the file remains technically inaccessible after reasonable support has been attempted.

For print publications, books, souvenirs, stationery, educational kits, or physical products, returns or replacements may be considered where the product received is damaged, the wrong product was delivered, the product carries a major printing, binding, or manufacturing defect, or the package arrived missing essential items from the confirmed order.

To request a replacement or refund, the customer must contact us within 48 hours of delivery with order ID, photographs or video of the damaged or wrong product, packaging images, and a description of the issue.

Products must remain unused, undamaged by the customer, and retained in original packaging where possible.

Minor colour variation, handmade variation, small printing differences, packaging changes, or subjective dissatisfaction with content or design fall outside the scope of return or refund eligibility.

Where a return is approved for a damaged, defective, or wrongly delivered item, return shipping costs are borne by ParibhaAsha. Where a return is requested for reasons outside the eligibility criteria above, return shipping costs are borne by the customer.

Subscription and patronage payments support access to selected publications, benefits, communication, or cultural initiatives depending on the plan.

Subscription fees are generally non-refundable once the subscription cycle has started or benefits have been activated.

Refunds may be considered in cases of duplicate payment, technical error resulting in non-activation of subscription, or incorrect charge due to platform error.

Where a subscription includes physical delivery, the customer must provide accurate shipping details. ParibhaAsha bears no responsibility for failed delivery caused by an incorrect address, an unavailable recipient, or a lack of response from the customer.

Event, workshop, heritage walk, exhibition, or experience registrations may carry separate refund rules depending on the nature of the event.

Unless otherwise mentioned on the event page, cancellation by a participant more than 72 hours before the event may be eligible for refund after deduction of payment gateway or administrative charges, where applicable.

Cancellation by a participant within 72 hours of the event, a no-show, or a late arrival falls outside refund eligibility.

Transfer of a ticket or registration may be allowed at ParibhaAsha's discretion where requested in advance.

Where ParibhaAsha cancels an event, participants may be offered a full refund, a transfer to a future date, or credit toward another event or service depending on the circumstances.

Where an event is rescheduled, participants may attend the revised date or request a refund or credit as communicated for that event.

For outdoor experiences, heritage walks, field visits, workshops, or public events, changes may arise from weather, government permissions, venue restrictions, safety concerns, public emergencies, or other factors beyond our control.

In such circumstances, ParibhaAsha may reschedule, modify, relocate, or cancel the event. Refunds, credits, or transfers will be handled according to the specific circumstances.

Shipping timelines are estimates and may vary depending on location, courier service, public holidays, weather, and operational factors.

A delay in delivery does not, by itself, qualify an order for cancellation or refund once the product has been shipped.

Where a shipment is lost in transit, we will coordinate with the courier partner and may offer replacement or refund after verification.

Where a duplicate payment has been made for the same order, please contact us with transaction details.

After verification, the duplicate amount will be refunded to the original payment method.

Approved refunds are typically processed within 7-10 business days from the date of approval.

The actual time taken for the amount to reflect in your bank account, card, UPI, wallet, or payment source may depend on the payment gateway, bank, or financial institution.

Refunds are made to the original payment method.

To request a refund, cancellation, replacement, or support, contact hello@paribhaasha.com with the subject line: Refund/Replacement Request - [Order ID].

Please include full name, order ID or payment reference, date of purchase, product/event/subscription name, reason for request, photographs or videos where applicable, and preferred resolution.

Incomplete requests may extend processing time.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, grievances that remain unresolved through standard support may be escalated to our designated Grievance Officer:

Name: [To be designated]

Email: hello@paribhaasha.com

Acknowledgement: within 48 hours of escalation

Resolution: within 30 days of escalation

Where a concern remains unresolved through our support process or Grievance Officer, consumers may approach the appropriate mechanisms available under Indian law, including the National Consumer Helpline and its associated grievance portal.

This policy is governed by the laws of India. Disputes arising under this policy fall within the jurisdiction of the courts at Cuttack, Odisha.

ParibhaAsha HeritEdge Lab Private Limited

Email: hello@paribhaasha.com

Website: www.paribhaasha.com

Registered Office: Plot No. 310, Bada Bazar, Main Road, Jagatsinghpur, Odisha - 754103